Privacy Policy

Mia and Anna is committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website and purchase wood wall artwork from us. By using our website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information when you visit our website or interact with our services:

• Personal Information: We may collect your name, email address, shipping address, billing address, and phone number when you make a purchase or sign up for our newsletter.
• Payment Information: When you make a purchase, we will collect payment information, including credit card details or other payment methods. Please note that we do not store this information; it is securely processed through our trusted payment gateway.
• Communication Data: We collect information you provide when you contact us, such as emails or messages.
• Usage Data: We automatically collect information about how you use our website, including your IP address, device type, browser, pages visited, and referral sources.

2. How We Use Your Information

We use your information for the following purposes:

• To process and fulfill your orders, including shipping and customer service.
• To provide you with updates, promotions, and newsletters when you opt-in to receive them.
• To improve our website and services, analyse usage patterns, and personalise your experience.
• To respond to your inquiries and provide customer support.
• To comply with legal obligations and protect our rights and the rights of our users.

3. Sharing Your Information

We may share your information in the following situations:

• With trusted third-party service providers, such as shipping and payment processing partners, to facilitate order fulfillment.
• With legal authorities when required to comply with a legal obligation or protect our rights.
• With marketing and analytics service providers to analyse website usage and improve our services.

We do not sell or rent your personal information to third parties for their marketing purposes.

4. Security

We implement reasonable security measures to protect your personal information. However, please be aware that no method of data transmission or storage is entirely secure, and we cannot guarantee the absolute security of your information.

5. Your Choices

You can exercise the following rights regarding your personal information:

• Access, correct, or delete your personal data.
• Opt-out of marketing communications at any time.
• Request the data we hold about you.

To exercise these rights or if you have any concerns about your privacy, please contact us at sales@mia-and-anna.co.uk.

6. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your browsing experience. You can manage your cookie preferences through your browser settings.

7. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with their personal information, please contact us, and we will promptly delete the information.

8. Changes to this Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a new “Last Updated” date. We recommend reviewing this policy regularly for any updates.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at sales@mia-and-anna.co.uk.

Last updated: 13/10/2023